Survey: Shoppers favor telehealth over in-person visits for routine, psychological healthcare

The J.D. Energy 2022 U.S. Telehealth Satisfaction Research launched in the present day exhibits a stark improve in shoppers preferring telehealth visits over in-person appointments for a broad vary of routine care.

The research finds that 67% of survey respondents relayed they’ve accessed video telehealth companies in the course of the previous yr. Earlier than the pandemic in 2019, that quantity was 37%.

Amongst those that used telehealth prior to now yr, 80% acknowledged they like utilizing telehealth for prescription refills, 72% for reviewing treatment choices, 71% for discussing check outcomes and 57% for normal psychological well being visits.

Moreover, 94% of telehealth customers mentioned they “undoubtedly will” or “in all probability will” make the most of telehealth to acquire medical companies sooner or later. 

The highest causes for telehealth use had been comfort (61%), the flexibility to obtain care rapidly (49%) and ease of entry to well being info (28%).

“Telehealth and digital applied sciences are remodeling how sufferers search and obtain healthcare,” Christopher Lis, managing director of worldwide healthcare intelligence at J.D. Energy, mentioned in an announcement. “Telehealth has the potential to extend entry, comfort, care coordination and continuity, enhance outcomes and fill in gaps in supplier protection, notably in underserved areas. As know-how adoption and shopper demand proceed to extend, it is going to be essential to maintain evaluating what’s working properly and which areas want enchancment, with the goal being to enhance equitable entry, high quality of care and affected person outcomes that complement in-person care.”


Telemedicine surged in the course of the pandemic and allowed sufferers to go to healthcare suppliers when social distancing was vital. Now that the pandemic has slowed, telemedicine has remained part of sufferers’ experiences, particularly in comparison with pre-pandemic occasions.

Nonetheless, some research have proven some downsides to telehealth use. Based on a research revealed in JMIR in July, telehealth could improve after-hours EHR-based scientific and administrative work. Nonetheless, many clinicians relay that treating sufferers in virtual-only or hybrid care settings most closely fits their way of life. 


Leave a Reply